CRM -- Journals
ABI/Inform
- On opening page, select the Topic tab or Browse Topics. Type
in Customer relationship Management and see related terms
Business
Source Premier
- Select Advanced Search Tab and try these search strategies :
- ti (crm or "customer relationship management")
and select date range, click box for Full Text or Cover Story
- su customer relationship management
- ti means search for the term in the title
- su means crm is a subject term
Factiva
- Expand the Subject field and type Customer Relationship Management,
then select the term and it turns pink in the box
- Type crm or customer relationship management
in the free text search box - and then at the bottom of the screen
under More Search Options > Search for Free Text Terms in -
from the drop-down box select Headline and Lead Paragraph
- Other synonyms to search: customer or consumer services, customer
relations, customer satisfaction, customer loyalty, relationship
management or customer marketing
CRM
Magazine 
- DestinationCRM is the web site of this industry standard publication
- Topics segmented by type of application and by industry
- New: offered in Digital Format with all the ads
