CRM -- Web Sites
- Online community featuring news, white papers, newsletters and webcasts - free membership
- Interact with the CRM experts with specialties in strategy, marketing, sales, service, loyalty and other community members via the discussion board
- Good source for the latest news on mergers and alliances. Also features white papers, case studies & some market research reports
- Unique feature - members can submit articles - free membership
- The Resource Directory lists industry associations, web sites and vendor listings
- Technical discussion groups concerning Clarify, Onyx, Oracle, SAP and more
- Free newsletters
- Content categorized by the following topics: Analytical, Business Intelligence, Business Strategy, Call Centers, General CRM, Help Desk, Sales Force Automation, Implementation and Integration
- Search engine for CRM content
- The Today section features articles by the editors on topics such as implementation and strategy
- The Learning
Guides combine definitions, articles, webcasts, books, vendors
guides & more to provide readers with the fundamentals on
various CRM topics
The European Centre for Customer Strategies
- European coverage of CRM news and events - free registration
- Includes vendors' white papers and case studies as well as independent Best Practices articles
- Offers Checklists, Guidelines and Expert Advice
- European CRM service, providing news and best practice case studies for CRM professionals
- 70,000 members worldwide. Over 50% of membership is in the UK and Europe 22% of members are in the US and Canada. Asia is a growing area with 16%
- Registration required - free
- Online forum to post questions and Career section
Customer Relationship Management Association
- Relatively new organization with some state chapters
- Resources page with helpful CRM links
Customer Relationship Management Council
- A subgroup of the Direct Marketing Association
- A forum to develop thought leadership and best practices related
to customer-centric, data-driven marketing strategies. The Council
supports the ethical application of Customer Relationship marketing,
which yields increased growth and profitability by leveraging
and optimizing customer insights, all touchpoint interactions
and corporate infrastructure.
