Goizueta Business Library
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Spotlight on Customer Service

Throughout the year the Business Library highlights books on timely issues. This spotlight features books on customer service.

Use EUCLID, the library catalog, to search for the availability of these titles. STACKS indicates that the book is available and located on the 7th floor of the Woodruff Library. Use your EmoryCard to check them out for up to 30 days from the Circulation Desk on Level 3.

Buy - ology / Lindstrom, Martin
HF5415.12615 .L56 2008

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Customer Obsession /
Azevedo, Abaete de
HC79 .C6 A94 2008

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Your Call Is (not that) Important To Us /
Yellin, Emily
HF5415.5 .Y47 2009

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Why Customers Do What They Do / Cohen, Marshal

HF5415.32 .C64 2006

Synopsis

The Consistent Consumer /
Beller, Ken
HF5415.32 .B45 2005

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Consumer Insight /
Stone, Merlin, ed.
HF5415.5 .C6625 2004

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CRM Unplugged /
Bligh, Philip
HF5415.5 .B56 2004

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Customer Satisfaction Research Management / Allen, Derek
HF5415.335 .A432 2004

Synopsis

Customer Service Delivery /
Fogli, Lawrence, ed.
HF5415.5 .C839 2006

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Designing the Customer-Centric Organization / Galbraith, Jay
HF5415.5 .G345 2005

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Handbook Of CRM /
Payne, Adrian
HF5415.5 .P39 2006

Synopsis

Indispensable/
Calloway, Joe
HF5415.525 .C35 2005

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Integrity Service /
Willingham, Ron
HF5415.5 .W585 2005

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The Nordstrom Way To Customer Serivce ... /
Spector, Robert
HF5415.5 .S626785 2005

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Researching Customer Satisfaction & Loyalty /
Szwarc, Paul
HF5415.335 .S98 2005

Synopsis

Return On Customer /
Peppers, Don
HF5415.527 .P47 2005

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The Outside-In Corporation /
Bund, Barbara
HF5415.5 .B86 2006

Synopsis

Ten Key Customer Insights / Schieffer, Robert
HF5415.32 .S33 2005

Synopsis

 

http://business.library.emory.edu/newbooks